Hotel Front Desk Agent Job Description. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. Front Desk Agent. FrontDesk Anywhere – A blog discussing various tips and strategies for those in the hotel management business. Als Front Desk Agent finden Sie viele Jobs im den Bereich Administration. Communicates reservation information to the front desk. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Front Desk Representative job profile A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Marriott. Marriott is hiring a Front Desk Agent in Dubai, United Arab Emirates. Learn more about the features available and how they make each recruiting task easier. They are employed by hotels, motels, and resorts. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. American Hotel & Lodging Association (AHLA), International Luxury Hotel Association (ILHA), Hotel Front Office Management, 5th Edition, Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry, Using oral and written communication skills to register and accommodate guests, Maintaining updated information on room availability, reservations and guest messages, Understanding how to use hotel Property Management Software (PMS) systems, Apply selling techniques when needed to register rooms, Ability to complete light maintenance duties if needed. They essentially check guests in and out, make room reservations and track and report room statuses and rates. A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. These duties also include checking guests out of the hotel. How? Verifies the guest's method of payment and follows established credit-checking procedures. A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. 74 open jobs for Front desk agent in Toronto. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. Hotel Front Desk Job Description Template We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Start a free Workable trial and post your ad on the most popular job boards today. Job Responsibilities. Start a free Workable trial and post your ad on the most popular A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Don’t let jargon stand between you and your to-do list. Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry – A seasoned human resources professional relates how female Hotel Front Desk Agents handle irate guests and irrational behavior. Connect with our team of Workable experts and other industry professionals. Creates and maintains reservation records by date of arrival and alphabetical listing. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Read the minds of our team of HR writers. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Search Front desk agent jobs in Toronto, ON with company ratings & salaries. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Ascertains their lodging, purchasing needs. Let me be honest with you: my experience as a hotel front desk agent was wonderful and stressful! Ask questions, find answers, get tips, and dig deeper into our product. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Europe & Rest of World: +44 203 826 8149. Front Desk Agent Job Description Template We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. If you want to be a front desk agent then … Hotel Front Office Management, 5th Edition – A comprehensive look at management strategies in all areas of hotel front office management. Determines room rates based on the selling tactics of the hotel. They provide information about services available in the hotel and in the community. The hotel front desk agent serves one of focal points of the hotel’s customer service image. Greet guests with a welcoming smile and friendly demeanor; Perform all guest check-in and check-out procedures; Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Add these to your Construction Supervisor toolbox and broaden your career options. Americas: +1 857 990 9675 They … Post now on job boards. Get clear explanations of the most common HR terms. Start a free Workable trial and post your ad on the most popular job boards today. Keinen Job als Front Desk Agent gefunden, der Ihnen gefällt? The BLS forecasts 2 percent job growth for this group through 2024 An increase in travel and new hotels and the inability to automate all hotel front desk services are the chief reasons that Hotel Front Desk Agents can expect growth in this profession. Toggle navigation. Hotel front desk agent – practicum job description Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. Sure, I met great people and learned a lot, however, I had little time for myself and had to quickly learn how to deal with stress. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint. Hospitality Educators – A website for independent hotel owners, which includes articles addressing front office tips such as telephone etiquette and proper service delivery. A Hotel Front Desk Agent is guests’ initial point of contact as well as to control all issues related to their accommodation. © 2020 Job Hero Limited. If you want to work as a Hotel Front Desk Agent, focus on the following. Search; My Job Page; Sign Out; Careers; Search; My Job Page; Back . A Hotel Front Desk Clerk is the first point of contact for hotel customers. For every hiring challenge, Workable has a solution. Read our in-depth report. The main responsibilities will comprise registering clients, dealing with reservations and availing information about rooms, charges, and facilities. Cranbrook, BC. Europe & Rest of World: +44 203 826 8149 This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. ️ Check out our Complete List (500+) of Job Description Templates!. Get clear, concise, up-to-date advice with our practical, step-by-step guides. $25 an hour. Skip to Main Content. Receptionists should also be organized and find it easy to communicate clearly. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Für den Job als Front Desk Agent gibt es insbesondere in Berlin, München und Hamburg zahlreiche, spannende Jobs. Create the Perfect Hotel Front Desk Job Description for a Resume. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Nach Front desk agent hotel-Jobs in San Francisco, CA mit Bewertungen und Gehältern suchen. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. The low-stress way to find your next hotel front desk agent job opportunity is on SimplyHired. New hotel front desk agent careers are added daily on SimplyHired.com. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. The hotel receptionist job is often referred to as a front desk agent. Travel Lodge / Smitty's Restaurant Lounge. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Share Job Share Job . The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Hotels, motels and resorts market their rooms, amenities and proximity to mountains, beaches, skiing, golf or other local attractions, as the case may be. Remote work, technology, and engagement are hot topics in the New World of Work. Working with guests is not only about nice people, which is what they DON’T tell you in the job description! You should have a pleasant and professional disposition with guests and other hotel staff. Core skills: Based on job listings we looked at, employers want Hotel Front Desk Agents with these core skills. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Ultimately, you will help create a pleasant and memorable stay for our guests. Similar job titles include Hotel Receptionist and Guest Relations Officer. Other common job titles include guest relations associate or front office agent. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. Ultimately, you will help create a pleasant and memorable stay for our guests. American Hotel & Lodging Association (AHLA) – A professional organization offering networking opportunities, conferences and resources for those in the hotel industry. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? front desk hotel manager new. The U.S. Bureau of Labor Statistics groups Hotel Front Desk Agents with Information Clerks. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. 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