Monday to Friday 8 a.m. to 4 p.m. Customer research. Contact our individual operating companies via the information below. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! Call us at 604.488.8906. Outstanding Public Transportation System Achievement Award, American Public Transportation … Unit 1 – 590 Beatty Street  New Westminster, BC V3L 0E7. The mandatory mask policy is part of TransLink’s Safe Operating Action Plan, which includes increased cleaning and sanitizing of transit vehicles and hubs, increased service levels and steps to create space between customers where possible. Your comments help us improve and meet our goal of safe, reliable service. Author: Christina Jakopin. We reserve the right not to entertain callers who use abusive language at our Customer Relations Officers. Monday to Friday 8 a.m. to 4 p.m. T: 604.488.8906 or 1.800.570.7245. According to a passenger satisfaction survey, respondents gave HandyDART drivers a score of 9.5 out of 10 for their courtesy, competency, … Nearly all customer trips in 2019 involved wheelchairs, and most trips were for medical related purposes. Loading. To Dublin by Enterprise Train; Carnet Rail Tickets; To Airports by Coach; From Airports by Coach; Bike Fobs; Belfast Visitor Pass; Ulsterbus Smartcards; COVID-19. We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible. Monday to Sunday 6:30 a.m. to 11:30 p.m. Compass Customer Service Centre Sign in. Phone Operating Hours Helpful (0) TransLink Response. Orders of under 50 tickets are at the cash rate. 2020 News; 2018 News; 2017 News; 2016 News; 2015 … TransLink is Metro Vancouver’s transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. Providing Metro Vancouver with a high-quality customer service experience is at the heart of everything we do, and key … Vancouver BC, V6B 2L3. TransLink is piloting a new customer survey! No matter where you are in our service network, we are committed to ensuring your satisfaction. New Westminster, BC V3L 0E7, CMBC Head Office Lost something? Live Chat Operating Hours To best assist you in finding a service that suits your needs we suggest you try the journey planner. Big or small, if it's on your mind, we want to hear about it. Speak & Listen: 1300 555 727 and ask for 13 12 30. I searched on the internet many times but unfortunately , I didn't find any helpful reference for this purpose. Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities. About TransLink. How to Request a Refund. Tags: Bus Stop Move, Customer Alert, UBC, UBC Bus Stop. The page you requested took a wrong turn, which means it may have been removed, had its name changed, or it's temporarily unavailable. TransLink will establish a new customer advisory panel. View the updated policy at translink.ca/covid19. Email - feedback@translink.co.uk Telephone - 028 90 66 66 30 WhatsApp - Message us on 07583122646 Writing - Translink Contact Centre, Falcon Road, Belfast, BT126PU. We're committed to giving you a service that's efficient, safe, reliable and comfortable. Aug. 13, 2020 . • This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders.This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders. To enter a real-time chat with a TransLink representative, visit our TransLink Live Create a Compass account to get balance protection, store payment information, and set up AutoLoad. Customer Service Performance. Attendants provide customers with directions, system maps, brochures, and real-time transit updates. 13401-108 Avenue We provide support and give you a way to have your opinions heard and acted on. Trip Feedback TransLink was hit by a ransomware attack last week, taking down the U-Pass system and leaving many UBC students without transportation. We … You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. … But, It only runs during the day time. seconds ago. Orders of 50 tickets or more are at the Stored Value rate. Closed on statutory holidays, Mailing Address For transit schedules, fares, and trip planning, visit www.translink.ca. A customer service representative for TransLink commented on the Facebook post: “I apologise for your experience with our services this morning. Monday to Friday 8 a.m. to 4 p.m. T: 604.488.8906 or 1.800.570.7245. Oversees the Customer Information programs as a shared service for the TransLink group of companies by developing and measuring key performance indicators to determine and improve the effectiveness of all customer service activities. General customer service questions about Translink Answer Question; TransLink 2020-09-06 11:29 PDT. Our customer service guidelines. A measure of customer satisfaction for TransLink's South East Queensland public transport services. To contact our procurement department, email procurement@translink.ca. Monday to Friday 9 a.m. to 5 p.m. Nearly all customer trips in 2019 involved wheelchairs, and most trips were for medical related purposes. Providing Metro Vancouver with a high-quality customer service experience is at the heart of everything we do, and key to creating a more livable region. F: 604.689.3896 Translink run a service from BELFAST to DUBLIN AIRPORT. The company says it disabled some services “out of … Vancouver, BC V6B 1G1, Operating Hours Our Customer Service Charter is our promise of quality service. F: 604.689.3896 Delivering the 10-Year Vision: Investments Underway. You can speak with a ... We employ specifically-trained officers, known as Senior Network Officers, for revenue protection, customer service and safety on the TransLink network. TransLink is committed to providing customers with a service that's efficient, safe, reliable, and comfortable. Monday to Friday 5:30 a.m. to 12:30 a.m. T: 604.953.3333. Ask about transit updates, leave feedback, or contact our Customer Service Team. We are dedicated to providing co-ordinated bus and rail services throughout Northern Ireland that are easy to use, reliable and comfortable. Operating Hours Surveys are conducted with customers across Metro Vancouver through a third-party research firm. Refunds can be made by calling Compass Customer Service at 604-398-2042. Today I stood waiting for a bus (that according to a timetable I downloaded, which was allegedly valid until August, was supposed to arrive at 9.20am. For information/feedback on adult stored value cards, you may contact the respective card manager: EZ-Link ... (Customer Service Officers) News Room. See All 28 Interviews. Customer research. The third stream focuses on engaging both the public and front-line transit staff on recommendations to improve the customer service experience. In our efforts to stay in touch with the changing needs of our customers, we provide highly personalized levels of customer service. Service Updates; About Tickets and Travel Cards; Event Travel. Customers may notice some online services are unavailable while we continue to bring our systems back online, following a ransomware attack which occurred earlier in the week. TransLink will establish a new customer advisory panel. Try these pages to help you get back on track: Live chat with our Customer Information team or call 604 953 3333 for assistance. TransLink works hard to deliver a world-class customer experience throughout our entire system. Suite 295 - 601 West Cordova Dial 13 12 30 when asked. We thank you for your patience and apologize for any inconvenience this may cause. Four new Canada Line trains begin service today, increasing customer capacity by 15 per cent during peak hours. Dua Lipa - 08 Jan; Dua Lipa - 09 Jan; Simple Minds; See all ... Quick Buy Tickets. T: 778.375.7829 Continue Reading. Customer Service TransLink works hard to deliver a world-class customer experience throughout our entire system. With TransLink, you don't have to imagine. 6800 14th Avenue At TransLink, we've made customer experience one of our top enterprise-wide priorities. We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible. Need a Compass account? Visit our Lost and Found page to report what was lost and we'll see if someone has turned it in. We … Email: wcecustomerservice@translink.ca or fill out the form. From road to rail to marine, TransLink provides the region with a variety of transit and transportation services. F: 604.689.3896. Operating Hours Stay up-to-date on projects, transit service changes and other initiatives by signing up for TransLink’s eNewsletter. Martin Crilly, TransLink’s Regional Transportation Commissioner, plays an independent advisory and approval role in TransLink’s governance structure. The problem is that we haven't any exact references. Translink provides the fastest International door-to-door Courier delivery from Mumbai India, for importing and exporting services of shipments. follow @TransLink or call Customer Service at 604.953.3333. The Counter is located at Commercial-Broadway Station at street level inside the North stationhouse above Platforms 1 and 2 and has accessible entrances on both Commercial Drive and Broadway. Online Feedback Form. We understand that our customers expect timeliness and reliability and delivering on those expectations is essential to our operations. The brand-new trains will provide more space, frequency and comfort to customers. Metro Vancouver's transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. According to Desmond, he envisions this panel to consist of between 12 and 20 citizens, with the group representing all diverse interests and geographical areas of the region. Email address: Password: Forgot your password? Vancouver, BC V6B 1G1. Among many things, the Commissioner is responsible for approving of TransLink’s customer complaints processes, and today he made an announcement stating that he’s … Saturday/Sunday 7:30 a.m. to 10:30 p.m. Customer Information Transit Information & Customer Feedback. Mailing Address Data is released monthly, and is available by modes, or for the network as a whole. Imagine having all your payment card transaction information, all in one place. Travel information is also available online. ... TransLink Head Office #400 - 287 Nelson's Court New Westminster, BC V3L 0E7. A free inside look at TransLink salary trends based on 86 salaries wages for 71 jobs at TransLink. Dua Lipa - 08 Jan; Dua Lipa - 09 Jan; Simple Minds; See all ... Quick Buy Tickets. He said there was no 9.20, and that it was a bank holiday (it's not!! Live Chat Operating Hours Monday … E: wcecustomerservice@translink.ca, West Coast Express Office 287 Nelson’s Court We will provide excellent service to our customers. Translink run a service from BELFAST to DUBLIN AIRPORT. We make all reasonable efforts to finalise complaints as quickly as possible in accordance with our guidelines. Live Chat Operating Hours Ransomware is a type of cybercrime in which hackers use viruses or malware to steal and freeze an online service’s data, refusing to return access until a ransom is provided. Saturday/Sunday 6:30 a.m. to 11:30 p.m. Live Chat Martin Crilly, TransLink’s Regional Transportation Commissioner, plays an independent advisory and approval role in TransLink’s governance structure. These are the first of 12 new trains, which are being rolled out as part of Phase One of the Mayors’ 10-Year Transit Expansion Plan. Closed on statutory holidays, CMBC Mailing Address Provided by: TransLink . Suite 295 - 601 West Cordova The third stream focuses on engaging both the public and front-line transit staff on recommendations to improve the customer service experience. Fax: +65 6222 0220 For general matters, please click here. To best assist you in finding a service that suits your needs we suggest you try the journey planner. Compass Customer Service Centre Stadium–Chinatown Station Unit 1 – 590 Beatty Street Vancouver BC, V6B 2L3. TransLink works hard to deliver a world-class customer experience throughout our entire system. Complete the HandyDART Feedback Form. … Ransomware is a type of cybercrime in which hackers use viruses or malware to steal and freeze an online service’s data, refusing to return access until a ransom is provided. • The TransLink Customer Service Performan ce Tracking Study is conducted regularly to monitor the performance of transit serv ice attributes that are strongly related to riders’ overall transit service ratings. We're committed to giving you a service that's efficient, safe, reliable, and comfortable. T: 604.398.2042 Closed on statutory holidays. TransLink is a user-friendly, online reporting system that helps you manage your merchant payment card business from any Internet-enabled device. About Us Customer Service, Careers; Schedules. Alternatively, you may phone our helpful customer service staff at the TransLink Contact Centre on 13 12 30 available 24 hours a day, seven days a week. The Compass Customer Service Centre at Stadium-Chinatown Station and the West Coast Express Customer Service Centre at Waterfront Station have reopened with temporary reduced hours. The Compass Customer Service Centre, Lost and Found Office, West Coast Express Office, and Access Transit Customer Care will be closed. Veterans can ride free for all TransLink services on Wednesday, Nov 11, 2020 by showing their membership card. Chat. In order for me to submit this feedback to be looked in to further, can you please provide your best contact number and email. BC Transit 520 Gorge Road East Victoria, BC V8W 9T5 PO Box 9861 Phone: 250-385-2551 (8 a.m. to 4:30 p.m., Monday … Email: wcecustomerservice@translink.ca or fill out the form. Transport and Main Roads complaints policy TransLink is a user-friendly, online reporting system that helps you manage your merchant payment card business from any Internet-enabled device. Operating Hours Monday to Friday 8 a.m. to 4 p.m. Closed on statutory … F: 604.689.3896. Create an account. Request a Refund . Customer service. Passengers who are elderly are the largest HandyDART age group, and passengers aged 55 to 75 represent the largest increase in HandyDART registrations since 2010 — a reflection of an aging population in the region. Bus Loop & Exchange Maps ; SkyTrain Station & Accessible Entrance Maps; West Coast Express Maps; Transit System Maps; Trip Planning. Contact us through the National Relay Service which offers a number of call options, including: Type and Read/TTY: 133 677. TransLink is committed to providing customers with a service that's efficient, safe, reliable, and comfortable. Transit Police Non-Emergency Monday to Friday 8 a.m. to 4:30 p.m. Close. E: parkingtax@translink.ca, Operating Hours If you experience some disservice or an incident, you should contact the Claims Department at: TransLink Claims Department, 400 – 275 Nelson’s Court, New Westminster, BC V3L 0E7 Otherwise, send an email at claims@translink.ca, or call at 778.375.6644. People. Other Useful Numbers. We are also committed to making sure that our services are safe and affordable for everyone. SMS relay: 0423 677 767; Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box. TransLink is the public transit agency for South East Queensland. Toll Free: 1.888.207.4055 BCRTC Head Office Big or small, if it's on your mind, we want to hear about it. Translink was made by the name of Greater Vancouver Transportation Authority in 1998, with the purpose of replacing the already existing British Columbia Transit. Updated 03-Dec-2020 10:00 AM. Live chat with our Customer Information team or call 604 953 3333 for assistance WCE Office & Customer Service Centre Suite 295 - 601 West Cordova (Waterfront Station) Vancouver, BC V6B 1G1. Translink Canada customer support service Translink is the transportation authority of South Coast region of British Columbia, with operating headquarters situated in New Westminster. Closed on Saturday, Sunday, and statutory holidays. Please find our CEO's statement on this incident. In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. E: wcecustomerservice@translink.ca, Mailing Address Veterans Ride Free. You must have a Compass Card before creating an account. There are lots of ways to get in touch with West Coast Express; call us, send us an email, drop by our office, or fill out the feedback form . • This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders.This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders. Our Access Policy Sign in to your account to manage your Compass Card. ... HandyDART is operated by First Transit under contract with TransLink. Transit Police Contact Us page. Our plans and actions will be driven by customer needs. See how long your trip will take and if transfers are involved. We employ a dedicated team of friendly and well-trained customer service representatives that maintain a quick response system and are closely managed by our senior management team. Visit our Help page for more information, including options to submit a request either in-person or by mail. We are currently experiencing higher than normal call volumes in our Customer Information Contact Centre (604-953-3333). There is NO SERVICE MIDNIGHT TO 7AM. Your one stop solution to all your logistical needs. Transport and Main Roads complaints policy; Complaints management guidelines (PDF, 178KB) TransLink Customer Complaints Management Framework (PDF, 2.5MB) Managing unreasonable customer … Operating Hours Monday to Friday 9 a.m. to 5 p.m. Closed on Saturday, Sunday, and statutory holidays. There is NO SERVICE MIDNIGHT TO 7AM. Learn which product is right for you at translink.ca. Provides information and customer service around the Compass Card used to access transit in Metro Vancouver. TransLink Awards & Accolades + Add Awards. Translink. ... We employ specifically-trained officers, known as Senior Network Officers, for revenue protection, customer service and safety on the TransLink network. Our People West Coast Express (WCE) operates out of Waterfront Station in Downtown Vancouver where more than a dozen dedicated employees work in the areas of customer service, administration, operations, and facilities. In late 2017, the City of Richmond had raised the necessary funds for TransLink to begin work on a concept design for the station. Together with our partners, stakeholders, and operating companies, TransLink plans and manages the region’s transportation system. Service Updates; About Tickets and Travel Cards; Event Travel. The pilot builds on the existing Customer Satisfaction Survey, offering a slimmer, easier to use format with less questions and more sections for open-ended feedback. No matter where you are in our service network, we're committed to ensuring your satisfaction. TransLink was hit by a ransomware attack last week, taking down the U-Pass system and leaving many UBC students without transportation. We’re dedicated to creating and sustaining a transportation system that meets the needs of customers, residents, businesses, and goods movers in a way that protects the environment and supports the economic and social objectives of the region. To submit a question to our Board of Directors, email board@translink.ca. Closed on Saturday, Sunday, and statutory holidays. Uh-oh! In December 2019, TransLink and the City agreed to the design concept. Surrey, BC V3T 5T3, T: 604.488.8906 or 1.800.570.7245 The Customer Service Performance study tracks performance on overall service and individual service attributes of the system and transit modes from customers. Your comments help us improve and meet our goal of safe and reliable service. (Here’s a link with a diagram describing how his role relates to the Board and others.). TransLink Become a member of TransLink's Online Advisory Panel and get directly involved in the future of transportation in your region. Live chat with our Customer Information team or call 604 953 3333 for assistance. General customer service questions about Translink Answer Question; TransLink 2020-09-06 11:29 PDT. Translink is the main provider of public transport in Northern Ireland. It offers full customer service and a large range of lubricants, lubricating greases and FUCHS automobile maintenance products and unmatched car care services with an air conditioned waiting facility.Translink Hascol plans to open such facilities in other metropolitan cities in the country either in conjunction with a fuel station, or stand aloneservice centres. The service’s drivers are trained to assist passengers with their special needs. Monday to Friday 6:45 a.m. to 6 p.m. Alternatively, you may phone our helpful customer service staff at the TransLink Contact Centre on 13 12 30 available 24 hours a day, seven days a week. Monday to Friday 6:30 a.m. to 11:30 p.m. Please find our CEO's statement on this incident. From road to rail to marine, TransLink provides the region with a variety of transit and transportation services. General customer service questions about Translink Answer Question; TransLink 2020-09-06 11:29 PDT. Translink Express has been in business since 2009. Our customer service guidelines Transparency and accountability are important to us. Edit • Delete. new.translink.ca isn't supported in the browser version you're using. Customer Service. At 9.30am, after ringing twice I spoke to the inspector. The service in Derry is shockingly poor at the best of times. This is really bad as flights arrive in Dublin after midnight and fly out before 6am. 12 30 can be made by calling Compass customer service TransLink works hard to deliver a world-class experience... U-Pass system and leaving many UBC students without transportation... TransLink Head Office # 400 - 287 Nelson Court! 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