From our increasingly diverse workforce to the globalization of business, cultural competence is possibly the most important skill for effective work performance in the 21st century. Allowed Attempts Unlimited. The course describe the skills, knowledge and performance outcomes required to manage multicultural diversity in workplace that covers organization’s diversity policy, encouraging diversity within the work teams and upholding of the benefits of a diverse workplace. The hospitality industry is a uniquely diverse field because it relies on a complex system of different businesses and a diverse set of employees and clients from different backgrounds. . More companies are more sophisticated in managing cultural differences – for example, giving language training to overcome communication barriers, adopting corporate diversity … Publisher 3G E-Learning LLC. Description. Cultural Identity and the Workplace. Here are some benefits to expanding diversity into the management workforce: The industry presents a unique opportunity to learn new cultural experiences for both employees and tourists. Managing Diversity in the Workplace Handbook, Focusing on the Employment of Migrant Workers, Dublin: Chambers of Commerce of Ireland. From the Virgin Group to Disney and PricewaterhouseCoopers , organizations across industries are embracing the benefits of a diverse workforce. We can learn from one another, but first, we must have a level of understanding about each other. Cultural diversity 3 II.1. Cultural diversity can have a significant influence on the hospitality business. Before continuing with five different approaches to manage cultural diversity in organization, we will take a look at the status of cultural diversity issue in tourism and hospitality management, and what Binding Softcover. 2.2 Leading in a Culturally Diverse Workplace? Our environment determines our behaviors. What is cultural diversity in the workplace? Management strategies to overcome issues related to cultural diversity 7 V. Globalization 8 VI. Online Articles; The Importance of Cross-Cultural Training for Tourism Employees. Multicultural diversity is a new addition in the Philippine's Tourism Management curriculum. Benefits of Cultural Diversity in the Workplace . Points 15. Description. Home. A guiding assumption and focus for the course is that awareness, understanding, and skills regarding cultural diversity and inclusion are cornerstones of effective and ethical professional practice in orga nizational psychology, consu lting psychology, and related fields. Diversity encompasses race, gender, ethnic group, age, personality, education, back ground, cognitive style and much more. That’s why managing cultural diversity at workplace is becoming a big issue to most of employers in this industry. This quiz is part of the module MODULE 6 Diverse Leadership And Cross-culturalism and hasn't been unlocked yet. Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from Why is managing diversity so important today? Cultural diversity at work adds an interesting and beneficial component to hospitality and tourism. The combined efforts lead to … Diversity is defined as the differences among people. discuss the link between human/civil rights and laws aimed at ensuring inclusion in the workplace. The first section of this report will describe two main challenges of cross-cultural phenomenon in hotel management. TOUR 85: Multicultural Diversity in Workplace for the Tourism Professional. . cultural diversity in their international activities. Organizational Culture 5 IV. competitive. A leading provider of diversity and inclusion training tools and the top diversity calendar, Diversity Resources covers cultural diversity in the workplace in a series of articles. Diversity at Workplace has a higher impact on the relationship between employees and employers. Multicultural Diversity in Workplace for the Tourism Professional. Due Jun 10 at 11:59pm. Think about Hilton Worldwide, a multinational hospitality company with its headquarters in Virginia in the U.S. It’s the largest hotel chain in the world, with more than 4,000 properties in over 100 countries and more than 160,000 employees. Cultural diversity in the workplace can shape how employers operate. Cultural diversity is important because our country, workplaces, and schools increasingly consist of various cultural, racial, and ethnic groups. Managing Diversity People Skills For A Multicultural Workplace 5th Edition Managing Diversity People Skills For A Multicultural Workplace 5th Edition When people should go to the ebook stores, search establishment by shop, shelf by shelf, it is in point of fact problematic. It is not only the acceptance of people of color that upper management and CEOs are worried about, it's the acceptance of women, homosexuals and even aging individuals in the workplace. Well, we've got the answers for you. Cultural Diversity In Global Tourism. from cultural differences can cause waste of resources and delay of construction. The purpose of this report is to explore the difficulties which cultural diversity brings to workplace in hotel industry and provide strategies. Title: Microsoft Word - Presentation Notes - Cultural Diversity in the Workplace.docx Created Date: 9/22/2015 2:27:48 PM Teacher: Charlene Michelle Orbe; THC9 - Orbe. Managing diversity is a significant organizational challenge, so mana-gerial skills must adapt to accommodate a multicultural work environment. The tourists from all over the world travel to different places around the world. Higher-educated candidates who experienced diversity while at university may feel that a diverse company is more progressive and therefore will want to work there. Effective diversity management in a multicultural workplace requires the establishment of specialised policies, trainings, and communication routes. However, this phenomenal benefit has challenges as well, … 3. Over a hundred years after it first started operations in the country, Nestlé Philippines, Inc. (NPI) today is a robust and stable organization, proud of its role in bringing the best food and beverage throughout the stages of the Filipino consumers’ lives. 8, “Promoting equal opportunity and valuing cultural diversity” Pati & Bailey, “Empowering people with disabilities” Cultural diversity in Hospitality industry. Being able to successfully handle workplace diversity issues as well as develop and implement diversity plans gives an organization several benefits (Stahl, Maznevsk, Voigt & Jonsen, 2010). cultural diversity, and how the tourism and hospitality industry is measured by those theoretical frames. The purpose of this paper is to present a review of diversity management research published in hospitality and tourism-specific and business discipline-based journals. Multicultural Diversity in Workplace for Tourism Professionals.docx. Questions 3. Globalization has enhanced the diversity experienced in the hospitality and tourism industry because of its multicultural nature. Supervisors and managers need to recognize the ways in which the workplace is changing and evolving. Diversity is the full range of ways a person can identify including, but not limited to, race, gender, cultural background, educational background, personality and religion. Managing Diversity at Workplace 161 ignore nor minimize cultural diversity, but rather view it as a resource in designing and developing organizational systems (Adler, 1980). Managing cultural diversity in tourism industry Like globalization, the concept of cultural diversity has a lot of definitions and approaches too. Advantages of cultural diversity 4 II.2. The authors have made an effort to identify the best practices and programs for managing a diverse workforce which may also improve engagement and retention levels through radical inclusion of employees. identify, compare and contrast cultural diversity issues in a wide range of organizations. 19. Ms. Necio is a Registered Nutritionist-Dietitian, a licensed teacher, and a graduate of Masters in Business Administration major in Hotel & Restaurant Management. By Shea Van Hoy. The fundamental nature of the hospitality and tourism industry in South Africa is undergoing extensive change in terms of multicultural staffing and it is necessary for industry to review its efforts in respect of multicultural diversity training. After the lesson, this handout will be revisited in the Lesson Closure section to check for knowledge of the lesson. November 8, 2016. In some countries and specifically in their hospitality and tourism sector, racism still exists. Managing Cultural Diversity in the Workplace, Part 2. The purpose of this paper is to present a review of diversity management research published in hospitality and tourism-specific and business discipline-based journals. Managing Diversity in a Multicultural Workplace combines an understanding of culture with the development of key management skills so that a manager or prospective manager develops a range of core skills and values that can be applied in many different situations. Show your employees how you want them to behave and treat each other.

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